Support
Stak Technologies, Inc. · Seattle, Washington
Email support@stak.cc and we will get back to you. Including your device model and Android version helps a lot.
Common questions
Pepper can't find something I know is in my document
Try wording the question the way the document itself does — Pepper matches against the document's own language. If the document was scanned rather than typed, the text may not have been extracted cleanly.
I'm offline and being asked to reconnect
Pepper verifies your subscription periodically. If it has been unable to reach us for about a week it will ask you to reconnect once so it can check. Connect briefly and it will not ask again for another period.
I subscribed but the app doesn't recognise it
Make sure you are signed in with the same account you used to purchase, then go to Settings → Subscription → Restore purchases. If that does not work, email us with the Google Play order number.
How do I cancel?
Cancellation happens in the Google Play Store, under Subscriptions. Pepper's Settings → Subscription screen links you straight there. Access continues until the end of the period you have already paid for, and your imported documents are not deleted.
My subscription ended — what can I still do?
Pepper needs an active subscription to search. Without one you can still sign in or out, restore a purchase, manage your subscription, and delete your account. Your imported documents stay on the device and become searchable again if you resubscribe.